Refund & Cancellation Policy

This policy explains cancellations and refunds for Currency. Capitalised terms have the meanings given in Section 2 of the Terms of Use.

1. What you buy

Currency (Sunny Coin) and Bonus Packs are digital content credited to your Wallet after the Payment Provider confirms the payment. You may buy any amount from 0.05 USD, 0.05 EUR or 2.45 TRY. The price and quantity are shown before payment.

2. Cancelling before payment

You can leave the payment page at any time before paying; the order is then cancelled and nothing is charged. Unpaid orders expire automatically after 24 hours.

3. Unused Currency

You may ask for a refund of Currency that has not been used within 14 days of purchase through the contact form (topic “Payment or Currency”), quoting the order number shown in History. Approved refunds are returned to the original payment method through the Payment Provider; the corresponding Currency is removed from the Wallet and the order is marked Refunded in History.

4. Used Currency

By purchasing Currency you ask us to supply digital content immediately. Currency that has been used or exchanged into In-Game Items is therefore treated as supplied digital content and is not refundable, except where mandatory consumer law provides otherwise or the content was defective.

5. Errors and duplicate charges

If a technical error credits the wrong amount or a payment is charged twice, contact us; we will correct the Wallet or refund the duplicate charge.

6. Chargebacks and referral rewards

Currency obtained through a refunded, reversed or disputed payment is deducted from the Wallet, and the Sunny Points recorded for the Referrer on that purchase are cancelled.

7. No cash-out

Currency, In-Game Items and game currencies have no cash value and cannot be withdrawn or exchanged for money. Sunny Points are not Currency; their Payout is governed by the Terms of Use and the KYC Policy.

8. Contact

the contact form. This policy does not limit your mandatory consumer rights.